NIAGARA FALLS, N.Y. (Niagara Falls Reporter): For residents with broken pipes, Dyster and the Niagara Falls Water Board were quick to disavow any responsibility. After they thawed the pipes. they told residents to hire a plumber and fix your broken lines yourself.
So that's what the residents did.
When we first heard about the problem we went to 72nd and within minutes we knew something was fishy.
The plumbers hired by the city to thaw out the frozen pipes (but not to fix the broken ones) showed us the holes they dug to expose pipes to thawing.
To our surprise we found that water lines were less than two feet under the surface. Naturally they will freeze and the only possible reason they were that shallow was because the main line under the street was shallow and the lateral lines to people's homes - which had frozen - had to be shallow to hook up with the main line.