The city will begin hanging notices on the doors of delinquent residential water customers Monday, giving them 10 days to sign up for a payment assistance plan or face cutoff.
The Detroit Water and Sewerage Department has estimated that Detroit has 20,000 to 25,000 delinquent residential accounts.
Shut-off status comes into play for accounts that are at least 60 days late or owe $150 or more. The notices will detail the warning and options for getting help, Gary Brown, Detroit's chief operating officer, has said.
Brown noted service won't be turned off to delinquent customers who opt into a payment plan. Typically, about 50 percent of people come in, get on plans and make a payment once the door hangers go out. The others, he's said, come in to pay on their bill on the day that service is shut off.